At Nanak Cakes and Bakery, we work hard to make every product exactly as discussed, approved and with love and care. To avoid any misunderstanding, please read carefully before placing an order.
1) Quality & Design Assurance
- We bake and decorate to the brief agreed in messages/consults and any reference images you provide.
- Because every cake is handcrafted, gentle variations in colour, piping, texture and placement can occur.
2) Taste & Personal Preference
- Flavour is personal. While our recipes are loved by many customers, everyone’s palate is different.
- When a cake has been baked and decorated to the confirmed brief, we’re unable to offer refunds, returns or exchanges for preferences about taste or texture.
3) Inspiration Image & Design Differences
- Inspiration photos are guides only. Exact replicas aren’t guaranteed due to differences in tools, colours and hand-piping.
- If the cake matches the agreed brief, we can’t offer a refund because the final look differs from a personal expectation.
4) Returns / Food Safety
- For health and safety reasons, food items can’t be returned once collected/delivered. Please transport and store your cake as advised.
5) Order Changes & Cancellations
- Cancellations must be made at least 48 hours before the scheduled pickup time.
- Within 24 hours, or between 24–48 hours of pickup, cancellation requests are considered case-by-case. Refunds are not guaranteed.
- Where approved, a store credit may be offered at our discretion.
6) Collection & Care
- Once the cake leaves our store, responsibility for safe transport and storage rests with the customer. Damage after pickup isn’t eligible for refund or credit.
Allergy notice
Our products may contain or come into contact with milk and wheat/gluten. Ras Malai contains nuts. We do our best to keep flavours and ingredients separate, but our bakery handles multiple ingredients, so traces may be present. Please contact the store before ordering if you have allergies.